Terms And Conditions

Gardeners Cambridge Heath Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Cambridge Heath provides gardening and related services to residential and commercial clients. By booking or receiving any services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, firm or company who requests or receives the services.

Company means Gardeners Cambridge Heath, the provider of the services.

Services means gardening, garden maintenance, garden clearance, turfing, planting, hedge trimming, lawn care, landscaping support and any other related services offered by the Company from time to time.

Service Area means the primary areas in which the Company operates, including but not limited to Cambridge Heath and surrounding localities, as updated by the Company from time to time.

Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services tailored to the needs of domestic and commercial outdoor spaces. Specific tasks, frequency, and any special requirements will be agreed with the Client at the time of booking or during the initial consultation.

The Company reserves the right to refuse any work that it reasonably considers unsafe, unsuitable, outside its usual scope, or in breach of any applicable law or regulation.

3. Booking Process

Clients may request Services by contacting the Company and providing details of the property, the nature of the required work, and preferred dates and times.

All bookings are subject to availability. The Company will confirm acceptance of a booking and the scheduled date and time for the Services. No Contract is formed until the Company has issued a confirmation.

The Company may request photographs, descriptions, or an on-site visit prior to confirming certain types of work, particularly larger projects or garden clearances.

Where an initial estimate is provided remotely, it is based on the information and images supplied by the Client. The Company reserves the right to adjust the estimate upon arrival if the actual conditions differ materially from those described or shown.

4. Estimates, Quotations and Pricing

Prices for Services will be provided either as an hourly rate, a fixed fee for specified tasks, or a project-based quotation.

Estimates and quotations are given in good faith based on the information available at the time. If, during the performance of the Services, additional work is required or conditions are significantly different from those anticipated, the Company will inform the Client and may issue a revised quotation.

Unless otherwise stated, prices are exclusive of the cost of waste removal, plant materials, turf, soil, aggregates, or any other supplies required for the job. These costs will be clearly identified where applicable.

5. Access and Client Responsibilities

The Client must ensure that the Company has safe and reasonable access to the property, gardens, outdoor areas, and any facilities required to perform the Services, including access through side passages, gates, or communal areas where relevant.

The Client is responsible for providing access at the agreed time. If the Company attends the property at the scheduled time and is unable to gain access, or is prevented from carrying out the work for reasons within the Client's control, the Company reserves the right to charge a call-out or cancellation fee.

The Client must inform the Company in advance of any known hazards, restrictions, delicate plants, protected habitats, underground services, irrigation systems, or other features that could affect the provision of the Services.

Pets and children should be kept clear of work areas for safety reasons while the Services are being carried out.

6. Health and Safety

The Company will carry out the Services with reasonable care and in accordance with relevant health and safety standards. Staff will use appropriate tools, protective equipment, and working practices.

If weather conditions, unsafe surfaces, poor visibility, or any other factors make it unsafe or impractical to perform the Services, the Company may postpone or modify the work. In such cases, the Company will liaise with the Client to re-schedule or adjust the scope of Services.

7. Materials, Plants and Supplies

Where the Company supplies plants, turf, soil, fertilisers or other materials, it will use reputable suppliers and take reasonable care to select suitable products for the intended purpose.

Natural products such as plants, turf and timber are subject to variation and may be affected by conditions beyond the Company’s control, including weather, pests, diseases and soil conditions. The Company cannot guarantee the long-term performance, growth or survival of plants or lawns once the work is complete.

Any guarantees offered by manufacturers or third-party suppliers of materials will be subject to their terms and conditions. The Company will, where feasible, pass on relevant information to the Client.

8. Payments and Invoicing

Unless otherwise agreed in writing, payment for one-off Services is due immediately upon completion of the work. For ongoing maintenance, payment terms will be agreed with the Client and may be due on the day of service, weekly, monthly, or in accordance with an invoice schedule.

The Company accepts standard forms of payment as communicated to the Client at the time of booking or invoicing. Cash handling may be limited for security reasons.

Invoices will set out the Services provided, the date of service, and the amount due. The Client must ensure that payments are made in full and on time. If a payment is not made by the due date, the Company reserves the right to charge reasonable late payment fees and to suspend further Services until payment is received.

For larger projects or installations, the Company may require a deposit before commencing work. Deposits are typically used to secure booking dates and cover materials and preparation. The required amount and payment schedule will be set out in writing before work begins.

9. Cancellations and Rescheduling

The Client may cancel or request to reschedule a booking by providing reasonable notice to the Company. For standard appointments, the Company usually requires at least 24 hours notice. For larger projects, a longer notice period may be required and will be confirmed in advance.

If the Client cancels without sufficient notice, or repeatedly reschedules appointments, the Company reserves the right to charge a cancellation fee, retain part or all of any deposit paid, or decline further bookings.

The Company may need to cancel or postpone Services due to adverse weather, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases the Company will notify the Client as soon as practicable and offer an alternative date or, where appropriate, a refund of any pre-paid amounts for Services that have not been provided.

10. Changes to Bookings and Scope of Work

Any changes to the agreed scope of Services must be discussed and agreed between the Client and the Company. Additional work may be subject to revised pricing and scheduling.

If, upon arrival, the Company finds that the scope of work is significantly different from that described at the time of booking, it may, at its discretion, amend the price, adjust the tasks undertaken, or decline to proceed with the work.

11. Waste Handling and Environmental Regulations

The Company aims to handle garden waste and materials responsibly and in compliance with applicable environmental and waste disposal regulations.

Unless expressly included in the quotation, the removal and disposal of green waste, soil, rubble or other materials is not automatically provided. The Client may choose to retain garden waste on-site for composting or disposal, or request that the Company arranges removal at an additional charge.

Where waste removal is agreed, the Company will use appropriate methods to transfer and dispose of waste in accordance with relevant regulations. Charges will reflect the volume, weight and type of waste, and any third-party disposal fees.

The Company does not remove hazardous or controlled waste including but not limited to asbestos, chemicals, paint, oil, contaminated soil, or electrical items. The Client is responsible for arranging the safe and lawful disposal of such materials.

The Client must not request or encourage the Company to dispose of waste unlawfully, for example by fly-tipping or burning in restricted areas. The Company reserves the right to refuse any request that would breach environmental laws or local regulations.

12. Condition of Property and Damage

The Company will exercise reasonable care to avoid damage to property, fixtures and fittings while carrying out the Services. However, some work, particularly in overgrown gardens or where access is limited, may involve an inherent risk of minor damage such as scuffs to fences or wear to lawn areas used for access.

The Client should move or protect any fragile items, ornaments, pots, garden furniture or other valuables in advance of the scheduled work. If this is not possible, the Client should clearly highlight them to the Company before the work begins.

Any damage that the Client believes has been caused by the Company must be reported as soon as reasonably possible, and in any event within 7 days of the Services being carried out. The Company will investigate and, where it is responsible, will seek to repair the damage or offer fair compensation.

13. Liability and Limitations

The Company will perform the Services with reasonable skill and care. If the Client is dissatisfied with any aspect of the work, they should raise the issue promptly so that the Company has the opportunity to address it.

To the fullest extent permitted by law, the Company’s total liability to the Client for any claim arising out of or in connection with the Services or these Terms and Conditions, whether in contract, tort or otherwise, is limited to the total amount paid by the Client for the specific Services giving rise to the claim.

The Company is not liable for any loss of profit, loss of anticipated savings, loss of enjoyment, or any indirect or consequential loss, damage or expense arising out of or in connection with the Services.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

14. Insurance

The Company maintains insurance cover appropriate for the type of gardening and maintenance Services it provides. Details of insurance cover may be made available to Clients on request.

15. Complaints and Dispute Resolution

If the Client has any concerns or complaints about the Services, they should contact the Company as soon as possible with details of the issue. The Company will aim to investigate and respond promptly, and where appropriate, take reasonable steps to rectify the problem.

Both parties agree to try to resolve disputes through good faith discussions before considering further action.

16. Data Protection and Privacy

The Company may collect and use personal information about Clients, such as names, addresses, service details and payment information, for the purpose of managing bookings, providing Services and handling enquiries.

Personal information will be handled in accordance with applicable data protection laws. The Company will take reasonable steps to protect personal data against unauthorised access, loss, or misuse, and will only share data where necessary for the provision of Services, for legal or regulatory reasons, or with the Client’s consent.

17. Amendments to these Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in laws, regulations, services or business practices. The latest version will apply to new bookings and to ongoing Services after the Client has been notified of the changes.

If a Client continues to use the Services after being notified of updated terms, they will be deemed to have accepted the changes.

18. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations under the Contract if such delay or failure is caused by events beyond its reasonable control, including but not limited to severe weather, flooding, storms, fire, industrial disputes, power failures, equipment breakdowns, or restrictions imposed by authorities.

In such circumstances, the Company may suspend the Services for the duration of the event or, if necessary, terminate the Contract, with any pre-payments for unperformed Services to be refunded where appropriate.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

20. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue to be valid and enforceable.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Contract is between the Client and the Company. No other person shall have any rights to enforce any of its terms.